Who we are
Shampoochon is a dog grooming business based in Spennymoor, County Durham. Our website address is: https://shampoochon.co.uk/.
If you have any questions about this Privacy & Cookie Policy or how your personal data is handled, you can contact us using the contact details provided on our website.
What information we collect
We may collect limited personal information when you interact with Shampoochon, including information you provide when contacting us, making an enquiry or arranging a grooming appointment.
This may include your name, telephone number, email address and information you choose to provide about your dog or the grooming service you require.
We may also collect technical information about how visitors use our website, such as pages viewed, approximate location, device type, browser type and interactions with certain links or buttons.
How we use your information
We may use your personal information to:
- Respond to enquiries and communicate with you about grooming services.
- Arrange and manage appointments.
- Provide customer service and respond to questions.
- Understand how visitors use our website.
- Improve our website, services and customer experience.
- Maintain the security and performance of our website.
- Comply with any legal or regulatory obligations that apply to us.
Google Analytics and website tracking
We use Google Analytics 4 (GA4) to help us understand how visitors use our website. Google Analytics may collect information such as pages visited, time spent on the website, device and browser information, approximate location and interactions with certain website features.
We also use Google Tag Manager to manage certain website tracking. Google Tag Manager itself is used to manage tracking tags and may help us record interactions such as telephone link clicks and Get Directions link clicks.
This information helps us understand how our website is being used and which parts of the site are most useful to visitors.
Cookies
Our website may use cookies and similar technologies. Cookies are small files stored on your device that help websites function and may also help website owners understand how visitors interact with their website.
Some cookies may be necessary for the website to function correctly. Other cookies, such as analytics cookies, may be used to help us understand website usage and improve the site.
Where required, non-essential cookies will only be used after you have provided your consent through our cookie consent banner or settings.
You can also control or delete cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website function.
Links to other websites
Our website may contain links to external websites, including Google Maps and social media platforms. If you follow a link to another website, that website will have its own privacy and cookie practices.
We are not responsible for the privacy practices of external websites and recommend reviewing their privacy information when you visit them.
Who we share your information with
We do not sell your personal information.
We may share limited information with trusted service providers where necessary to operate our website or services. This may include website hosting providers, analytics providers and other technology providers used to support the website.
We may also disclose information where required by law or where necessary to protect our legal rights.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including providing our services, maintaining appropriate business records and meeting any legal or regulatory requirements.
Analytics information may be retained according to the retention settings applied within our Google Analytics account.
How we protect your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your data protection rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to request access to the information we hold about you, ask for inaccurate information to be corrected, request deletion of your information in certain circumstances, restrict or object to certain uses of your information and request a copy of certain information you have provided to us.
If you would like to exercise any of these rights, please contact us using the contact details provided on our website.
Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator. More information is available at https://ico.org.uk/.
Changes to this policy
We may update this Privacy & Cookie Policy from time to time to reflect changes to our website, services or legal requirements. Any updated version will be published on this page.
Last updated: August 2026
